Paint-Can
This is original art!
Your support helps me help spread color into our communities.
Check out Operation Paint Can (OPC) for more info.
Refunds & Returns Policy
Last updated: August 29, 2026
Thank you for supporting Paint Can and the artists behind our work. We want you to be happy with your purchase, and we’ll do our best to make things right when there is a problem.
Because we offer both original artwork and made-to-order merchandise, our return and refund policies vary depending on the type of item purchased.
Original Artwork
Original artwork is final sale and is non-refundable and non-returnable.
Each original piece is a unique, one-of-a-kind work of art. Because of its unique nature, we cannot accept returns or exchanges.
If your original artwork arrives damaged during shipping, please contact us within 7 days of delivery with photographs of the artwork, packaging, and shipping label. We will review the situation and work with you to determine an appropriate resolution.
Merchandise & Apparel
Many of our shirts, hats, and other merchandise items are made to order. This means your item may be produced specifically after you place your order.
Because made-to-order products cannot generally be returned to inventory and resold, we do not accept returns or exchanges for:
- Change of mind
- Incorrect size or fit
- Incorrect color selection
- Ordering the wrong item
- Failure to review product information before ordering
Please review the product description, sizing information, and available options carefully before placing your order.
Damaged, Defective, or Incorrect Merchandise
If your merchandise arrives damaged, defective, has a printing or manufacturing issue, or you received the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the item
- Photographs of the packaging if the item was damaged during shipping
Depending on the circumstances, we may provide a replacement, refund, or other appropriate resolution.
For merchandise fulfilled by our production partners, including Printful, we may need to submit the issue to the production partner for review before a replacement or refund can be issued.
Items Fulfilled Directly by Paint Can
Some products may be fulfilled and shipped directly by Paint Can rather than by a production partner.
The same general return policy applies to these products. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery so we can determine the best resolution.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Because many merchandise items are made to order, we cannot guarantee that an order can be canceled once production has begun.
Original artwork orders may be canceled only if the artwork has not yet been shipped.
Refunds
When a refund is approved, the refund will generally be issued to the original payment method.
Please allow your payment provider or financial institution additional time to process the refund after it has been issued.
Original artwork is not eligible for a refund except where required by applicable law or when we determine that a refund is appropriate because of an issue such as significant damage or an error on our part.
Exchanges
We generally do not offer exchanges for merchandise due to sizing, fit, color preference, or change of mind.
If you received a defective, damaged, or incorrect item, please contact us so we can determine whether a replacement is available.
Shipping Damage
Please inspect your order when it arrives.
If your package appears significantly damaged, we recommend photographing the package before opening it and photographing the contents and packaging after opening it. These photographs can be helpful when filing a claim with the shipping carrier or production partner.
Contact Us
If there is a problem with your order, please contact us as soon as possible at:
Please include your order number and photographs when applicable.
We genuinely want you to have a good experience with Paint Can, and we'll make reasonable efforts to resolve legitimate problems with your order.
Important: Nothing in this policy limits any rights you may have under applicable consumer protection laws.